Wearnes Automotive, a leading distributor for premium cars in APAC has rolled out a real-time customer feedback system across seven countries. This investment highlights Wearnes’ leading position in the industry as they are the first to employ such a service-led focus for the business. This includes the development of a proprietary app, and Wearnes Customer Online Response & Engagement (Wearnes CORE), which sends instant alerts if there is a service lapse. This allows service managers to act immediately, addressing service concerns on the spot.
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